1. Introduction and Scope
This document concerns YOUR personal data, legally defined as information concerning any living person that is not already in the public domain, and covers legislation from The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulations (GDPR).
The aforementioned regulations seek to protect and enhance your rights as a data subjects, and cover the safeguarding of personal data, protecting the user against the unlawful processing of personal data and the unrestricted transfer of personal data within the EU.
Please be aware; GDPR does not apply to information already accessible in the public domain, for example, Companies House data, or domain registration information.
In this policy document, “we”, “us” and “our” refer to the data controller listed in Section 2.4 of this document.
1.1 GEORGE MONKHOUSE ACUPUNCTURE is committed to safeguarding the privacy of visitors to our clinical practice and website (https://georgemonkhouse.com) and general service users, in accordance with the General Data Protection Regulation (GDPR) 2018.
2. Who we are
The information provided in this section clearly defines who “we” are, and who is responsible for managing your personal data. Methods of contact should also be clearly defined in accordance with EU laws on service provider transparency.
If you believe information is missing or incorrect in this section, or does not adequately describe the service provider, you should discontinue use of this website immediately.
2.1 Who are we?
GEORGE MONKHOUSE ACUPUNCTURE is a natural health practice and business with services including acupuncture, cupping, nutrition, breathing therapy, remedial movements (qigong), meditation; and hosting workshops and retreats. GEORGEMONKHOUSE.COM is the website of GEORGE MONKHOUSE ACUPUNCTURE.
GEORGEMONKHOUSE.COM is an online presence for the brand, offering online learning options and products.
2.2 Physical address
Our principal place of business is 4 Rye Court, 214 Peckham Rye, East Dulwich, London. SE22 0LT.
2.3 Contact methods
You can contact us via any of the following methods:
(a) By post to
George Monkhouse Acupuncture, 4 Rye Court, 214 Peckham Rye, East Dulwich, London. SE22 0LT.
(b) Use of our website’s contact form on the following URL
(c) By telephone
(d) By email
2.4 Data Protection Officer
Our data protection officer/data controller is George Monkhouse and contact details for the aforementioned controller are as detailed above in section 2.3.
3 Whose information does this privacy notice apply to?
This privacy notice applies to information we collect from:
• prospective patients;
• former patients;
• people who subscribe to our newsletters or purchase online products and services;
• visitors to our website.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
3.1 Our patients, prospective patients, former patients and visitors to our clinic
1. We use your name, address, telephone number and email address to make and rearrange appointments. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
2. We use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
3. Some patients and prospective patients tell us about their medical conditions and medication by email or online enquiry forms. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
4. We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the British Acupuncture Council.
5. We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.
6. We use your presenting complaint and symptoms reported by you for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.
7. We use any relevant medical and family history you have told us for making a full traditional diagnosis, formulating treatment strategy and treatment planning.
8. We use your GP’s name and address in the event that we need to contact your GP including in an emergency and because it is a mandatory requirement in the British Acupuncture Code of Professional Conduct.
9. We use our clinical findings about your health and wellbeing for making a full traditional diagnosis, and formulating treatment strategy and treatment planning.
10. We keep a record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable us to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
11. We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
12. We record any decisions made in conjunction with you to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
13. We keep accident records for any patients, visitors or staff who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
14. In the event of an adverse incident occurring to any of our patients we report the matter to the British Acupuncture Council and the our insurance company to enable the insurance company to deal with any potential claims and to help the British Acupuncture Council to develop its safe practice guidelines, as well as providing research data and information for the BAcC’s insurers and other interested parties.
15. Where relevant we maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
3.2 Those who complain about our services
16. When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. This data is stored and transported electronically.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We may need to provide personal information collected and processed in relation to complaints to the British Acupuncture Council or our insurance company. We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
3.3 Subscribers to our newsletters
17. We maintain and use records of subscribers to our newsletters, only with their consent, for marketing purposes. This data is stored and transported electronically.
18. We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For information, please see MailChimp’s privacy notice.
3.4 Our website users
19. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
20. We use website cookies to improve user experience of our website by enabling our website to ‘remember’ users for the duration of their visit – using a ‘session cookie’.
3.5 Legal obligations
Should it be legally required to divulge your personal information to a higher authority such as law enforcement organisations, YOU as the user will be notified of any such data transfer.
6. Your rights as a data subject
6.1 Your rights
At any point whilst GEORGE MONKHOUSE ACUPUNCTURE is in possession of, or processing your personal data, all data subjects have the following rights as dictated by EU laws and regulations:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
6.2 Refusal of access
In the event that GEORGE MONKHOUSE ACUPUNCTURE refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge this refusal, or lodge an official complaint to the ICO (see Section 13).
7. Transparency of data held
7.1 Requesting information
GEORGE MONKHOUSE ACUPUNCTURE is legally obligated to provide the data we have collected concerning YOU at any time. You may request the following information:
- Information concerning how we collected the data.
- Contact details of the data protection officer, if applicable.
- The purpose of the processing your information, in addition to the legal basis for processing.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority (ICO).
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
7.2 Verification requirements
To access what Personal data is held, identification will be required for verification. This may be a copy of your current driving licence, your passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If GEORGE MONKHOUSE ACUPUNCTURE is dissatisfied with the materials provided, further information may be sought before personal data can be released.
8. Consent and withdrawal of consent
8.1 Consenting and withdrawal of consent
Through agreeing to this privacy notice you are consenting to GEORGE MONKHOUSE ACUPUNCTURE and GEORGEMONKHOUSE.COM processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing or phoning the data protection officer detailed in this document.
9. Data retention policy
9.1 Data storage expiration
GEORGE MONKHOUSE ACUPUNCTURE will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After this period any personal data no longer required or dormant will be deleted.
10. Data storage
10.1 Storage of data across multiple locations
Data collected by this website is held primarily in the United Kingdom using different (multiple) servers. However, data is backed-up to servers across Europe via cloud storage backup solutions. All servers are located in locations that are required to comply with the same data protection regulations. Our primary load balancing system for cloud server operation is based in Bulgaria.
10.2 Transparency of data storage by third party providers
As defined in sections 4 and 5, your data may be transferred by GEORGE MONKHOUSE ACUPUNCTURE to a third party service to enhance your user experience or to provide client services. Companies that may have access to some of your data and the data they are able to process is as follows:
- Google (Analytics) – Email address and website address
- Mailchimp – Email address, first name, last name
11.1 Policy updates
We may update this policy without notice. The most recent version will always be available on our website.
11.2 Keeping up to date with this policy
Website users should check this page occasionally to ensure you are in agreement with any changes to this policy.
12.1 Types of cookie
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.2 Data contained within cookies
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.3 Storage of cookie data
Information provided in these cookies may be stored by GEORGEMONKHOUSE.COM in an encrypted MySQL database if it’s necessary the operation or our website. Cookies will also be stored by YOU, should your browser be set to use them.
12.4 Refusing and deleting cookies
Most modern browsers allow you to refuse to accept cookies and also allow you to delete cookies.
The methods for doing so vary from browser to browser, from version to version, and can be dependent on operating system. You can however obtain up-to-date information about blocking and deleting cookies via the following:
- https://support.google.com/chrome/answer/95647?hl=en (Chrome)
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
- http://www.opera.com/help/tutorials/security/cookies/ (Opera)
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
- https://support.apple.com/kb/PH21411 (Safari)
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
12.5 The impact of blocking cookies
Blocking all cookies will have a negative impact upon the usability of many websites, and should you block cookies on our website, you will not be able to use all of the features of our website.
13.1 Filing a complaint to the ICO
In the event that you wish to make a compliant about how your personal data is being handled, you have a legal right to complain. If you do not get a response within 30 days of your correspondence, you can initiate a complaint to the ICO.
Address: Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone: 0303 123 1113
14. Policy Updates
14.1 Latest version
The latest version of this document is dated 22nd May 2018.